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Refund & Returns Policy

💰 Refund & Returns Policy

Last Updated: 10 November 2025
Applies To: All OXOKE digital products and services worldwide

🧾 1. General Policy

OXOKE sells digital products and online services only — such as Cricket Live Streaming, Premium Video Editing Packages, Facebook Tools, Verified Leads, AI Courses, and similar offerings. All products are instant-delivery or access-based, so our refund and returns policy differs from that of physical goods.

💸 2. Refund Eligibility

You may be eligible for a refund if any of the following issues apply to your purchase:

  • Product was not delivered or access was not granted
  • The delivered product could not be activated or did not function
  • A verified technical issue that the OXOKE team was unable to resolve

To request a refund, please contact us at:
📧 contact@oxoke.com
💬 WhatsApp

🚫 3. Non-Refundable Cases

  • You have successfully used or activated the product
  • You placed the order incorrectly or changed your mind
  • You provided an incorrect email address or phone number
  • You have violated OXOKE's terms or usage policies

🕒 4. Refund Timeframe

Once your refund request has been verified, the amount will be returned within 3–7 business days via the original payment method — EPS (Bkash / Nagad / Rocket / Bank), Cryptomus, or Paddle. Additional verification or documentation may be requested if needed.

🔁 5. Replacement & Re-Delivery

If your access or product is not functioning for any reason, we will first attempt to provide alternative access or re-delivery. If that also fails to resolve the issue, a refund will then be initiated.

🛡️ 6. Security & Verification

We maintain records of every order log, payment record, and delivery confirmation. All refund and claim requests will be verified against this data.

💬 7. Contact Support

Our support team is available 24 hours a day for any refund or returns-related queries.

✅ Note

This refund policy has been prepared in accordance with OXOKE's digital services and payment systems. OXOKE reserves the right to update this policy as needed; any changes will be reflected on the website.